Privacy Policy


At Cleaning Concept, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and store data related to our services, including online interactions, and the steps we take to respect your property during and after our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and home address provided during booking or inquiries.

  • Payment Information: Billing details for processing transactions securely.

  • Service Preferences: Details about your cleaning and housekeeping requirements.

  • Online Data: Information collected through our website, such as IP address, browser type, and usage patterns via cookies or similar tracking technologies.

2. How We Use Your Information

We use your information to:

  • Provide and manage our cleaning and housekeeping services.

  • Communicate with you about bookings, updates, and feedback.

  • Improve our services and online user experience.

  • Process payments securely.

  • Comply with legal and regulatory requirements.

3. Data Storage and Security

We prioritize the security of your personal data by:

  • Storing your information in secure, encrypted databases.

  • Restricting access to authorized personnel only.

  • Using secure payment gateways for financial transactions.

  • Regularly reviewing and updating our data protection practices.

Your data will only be retained as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

4. Customer Property Access

During Services:

  • Our team will only access areas of your property necessary to perform the agreed-upon services.

  • We respect your personal belongings and will handle them with care during tasks such as cleaning or housekeeping.

After Services:

  • Our team will not access your property after completing the scheduled service unless explicitly authorized by you for follow-up work or additional tasks.

  • Any items moved during cleaning will be returned to their original location unless otherwise instructed.

5. Your Rights

You have the right to:

  • Access, correct, or update your personal information at any time.

  • Request the deletion of your personal data, subject to legal obligations.

  • Opt out of marketing communications by contacting us directly.

  • Withdraw consent for data collection where applicable.

6. Sharing Your Information

We will not sell, rent, or share your personal information with third parties except in the following situations:

  • When required by law or regulatory authorities.

  • To trusted third-party service providers who assist in delivering our services (e.g., payment processors), bound by strict confidentiality agreements.

  • With your explicit consent for additional services or referrals.

7. Cookies and Online Tracking

Our website uses cookies to:

  • Enhance user experience.

  • Analyze website traffic and performance.

  • Remember your preferences for future visits.

You can manage or disable cookies through your browser settings, though some website features may be limited.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Email: info@cleanconcept.com.au
Phone: 0490892364
We are committed to maintaining transparency and trust as we provide you with exceptional cleaning and housekeeping services.