NDIS domestic assistance · Sydney

Cleaning with compassion and care.

Reliable domestic assistance for NDIS participants in Sydney. We support your independence with trusted, high-quality cleaning.

North Shore · Sydney

A calm, well-kept home interior
●Fully insured
●100% satisfaction
●Trained team
●Vetted cleaners
A bright, comfortable living space

Supporting your independence

Care that starts with listening.

A clean home supports independence and wellbeing. Our NDIS cleaning service provides reliable domestic assistance for participants who need help maintaining their living space.

We work with self-managed and plan-managed participants and understand how Core Supports funding works. We will help you work out what is covered and build a schedule that fits your needs and your budget.

Self-managed Plan-managed Support coordinators

Our core values

Respect in every interaction.

01

Person-centred planning

02

Empowerment & respect

03

Transparency & responsiveness

04

Quality & safety

How to get started

Simple, respectful and tailored to you.

01

Think about your needs

Consider what cleaning tasks would best support your daily life and independence.

02

Consult your plan manager

Check your Core Supports funding and discuss your plan with your manager.

03

Talk to us

Contact us to discuss your service options, schedule and specific requirements.

04

Activate your plan

We set up your service agreement and start your regular cleaning schedule.

We work with

Whichever way your plan is managed.

Self-managed participants

We send the invoice directly to you. You pay us, then claim the reimbursement through the NDIS portal.

Plan-managed participants

We send the invoice directly to your plan manager for payment, so you do not have to worry about the admin.

Support coordinators

We partner with coordinators to provide reliable, long-term support for participants.

What is included

Domestic assistance, clearly agreed.

Our services fall under Core Supports — Assistance with Daily Living (Domestic Assistance). Your service may include the tasks listed here, subject to your plan, service agreement and confirmed scope.

Flexible scheduling. We build a cleaning schedule that aligns with your plan, whether that is weekly, fortnightly or monthly.

✓Kitchen cleaning
✓Bedroom & living areas
✓Dusting surfaces
✓Laundry assistance
✓Bathroom sanitisation
✓Vacuuming & mopping
✓Rubbish removal
✓Linen changing

Trusted by Sydney locals

Five-star care, in their words.

Read all 17 reviews on Google
★★★★★
“Reliable, friendly, professional and consistently does a great job.”
Shweta Chauhan
★★★★★
“Their attention to detail, reliability and professionalism make them stand out.”
Melissa Dyson
★★★★★
“Paul always on time, always leaves the place looking sparkling and clean.”
Alexandra Masters

Our satisfaction promise

Book with confidence.

If you are not happy with any part of your clean, let us know within 24 hours and we will come back and re-clean that area, in line with our current service policy.

Good to know

NDIS cleaning questions

We aim to make using your NDIS funding for home cleaning simple, transparent and stress-free.

Which NDIS management types do you accept?
We currently accept participants who are self-managed or plan-managed.
  • Self-managed: we send the invoice directly to you. You pay us, then claim the reimbursement from the NDIS portal.
  • Plan-managed: we send the invoice directly to your plan manager for payment.

At this time we do not service NDIA-managed (agency-managed) participants.

Do you charge within the NDIS Price Guide limits?
Yes. We work within the current NDIS Pricing Arrangements and Price Limits, and will never charge you more than the maximum allowable rate for “Assistance with Household Tasks”. There are no hidden gap fees.
How do I set up billing with my plan manager?
When you book your first clean, give us your plan manager’s email address and your NDIS participant number. We email the invoices directly to them for payment.
What cleaning tasks can you help with?
We can assist with standard household tasks to help maintain your home environment:
  • General cleaning — vacuuming, mopping, dusting
  • Kitchen and bathroom sanitisation
  • Laundry assistance — washing, hanging, folding
  • Bed making and linen changing
  • End-of-lease or bond cleaning, if covered by your plan
Do I need to sign a service agreement?
We do not believe in lock-in contracts, but the NDIS recommends a service agreement so both parties understand the arrangement. Ours is short and plain-language, covering the schedule and costs. You are free to cancel or change your service at any time with standard notice, as set out in the agreement.
Are your cleaners vetted?
Yes. Inviting someone into your home requires trust, so every Clean Concept cleaner goes through a vetting process:
  • National Police Check
  • Reference checks
  • Training in NDIS-specific needs
  • Full public liability insurance
Will I get the same cleaner every time?
Consistency matters, so we aim to match you with a dedicated cleaner you can build a routine and rapport with. If your regular cleaner is sick or away we contact you straight away to offer a replacement or reschedule — it is always your choice.
Can I use my funding for a spring clean or deep clean?
Yes, as long as you have sufficient funds in your Core Supports budget. Many participants choose a deep clean for the first visit to bring the home to a manageable standard, then move to regular weekly or fortnightly maintenance cleans.

Ready when you are

A respectful service, shaped around your home and your goals.

Services are subject to your plan, funding and a confirmed service agreement.